Frequently Asked Questions

To place an order, you must fill all the variant, size and quantity cells. Click “Add To Cart”, then you will be redirected to the payment interface. Kindly follow further steps to complete the purchase.

Two to three working days after you place your order, tracking information will be provided via email. You can expect the following time frame to receive your item:

Processing time: 5 – 7 working days (after this time frame, the tracking link will update)

Shipping time: 10-20 days

In case you experience any problem when following up on your order, please do not hesitate to contact us via email at [email protected]

Within 24 hours since your order placement, you can contact our customer service team and request a cancellation or modification. 

After that time frame, we’ve already started working on your order and you’ll no longer be able to modify or cancel it.

To cancel an order, please provide all the following details: order number, the number of items cancelled. Kindly note that there will be an extra charge of Stripe fee if you use the equivalent payment method.

To modify an order, please include all the details of your order: order number, variant, size and color then specify WHAT you would like to change.

In case of shipping address update, please send us the correct one using this formula:

Recipient name:

Specific address:

House number:

City:

State:

Country:

Zip code:

Phone number:

First, double check your spam folder and other email accounts. Please make sure that you provide us with the correct email address.

Can’t find it? No worries, just contact us at [email protected] and our customer representative will assist you!

We are a global enterprise with up to 15 suppliers all over the world (mainly in the US, Australia, United Kingdom and China). Depending on the variant, we’ll send the production request to a certain manufacturer, then they’ll process the order and ship it directly to your address.

All of our products are made of 95% polyester and 5% spandex.

The material helps to retain the long-lasting All-over-printing pattern on the shirts and is well-known for its quality, durability and great look so you can feel the vibe when you wear them!

For further information on the materials we use, check up on the Product Information page.

We currently use Stripe as our secure payment gateway. Through Stripe, we accept a wide range of payment methods, including:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club

• Apple Pay and Google Pay (on supported devices)

• Shop Pay (for faster checkout if enabled)

• Link by Stripe (one-click checkout with saved details)

• Some international payment methods, depending on your location (e.g. Alipay, Klarna, Afterpay, etc.)

All transactions are encrypted and secure. If you have a preferred payment method, let us know and we’ll confirm if it’s supported!

You can check out with any currency. Please bear in mind that all of the items are priced in US dollars so there will be a currency conversion during your order placement.

After placing the order, you can expect the following time frame to receive your item:

Processing time: 6-8 working days

Shipping time: 12-20 days

The duration depends on the shipping method and the destination country.

Tracking number will be sent to you by email a few days after your order has been placed. Normally, it takes 6-8 days for tracking information to be available on the system. If you don’t receive the tracking information within the time frame above or the tracking link is unavailable, please contact our customer service team and we’ll be happy to assist!

If your item has not arrived within 40 days since the order placement, kindly contact our staff through our Contact Us page and we will do our best to help you! The sooner, the better.

Regarding the missing or lost package:

We will not refund for any customer whose order is not received because of the inaccurate or incomplete shipping address.

If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local carrier to report the issue. Once you get the response, please email us at [email protected] and provide us with all the necessary information & the lost-item certificate (given by the courier), and we will figure out whether it is compulsory to either resend your order or issue a refund.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs are.

Recipients are responsible for all taxes, duties, and customs fees. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s customs policies. Any packages returned due to customs fee not paid will be refunded minus the cost of shipping.

We’d love to see your incredible design and print it for you! Just send your design to [email protected] stating clearly your idea & request then we’ll get back to you at the earliest.